Frequently Asked Questions

How do I purchase a course?

Our courses and virtual live events are listed on the ONLINE COURSES page. You simply browse, read more details and then add to your shopping cart. You will be taken to a check-out where you pay with a credit card. You will be sent an email confirmation and will be redirected to the Your Courses page.

Do I own the course?

You have access to the course immediately after purchase. You have unlimited access to the course for 12 months, including any materials and downloads, and any updates. This means you can return to the course as many times as you like throughout the year. There will be no additional charges. The intellectual property rights to the content of the course remains with Ki People Consulting Ltd.

How do I start my course?

All the courses you have purchased are listed on the Your Courses page.

Click on the course title. This will take you to the course page, from where you can open the course by clicking on the first lesson title. For lessons with dynamic elearning content, there will be an OPEN button to access the interactive lesson.

My course progress

Depending on the length of your course, it will made up of a number of lessons and topics. Your progress will be marked automatically by a percentage bar at the top of the page. There is also a MARK COMPLETE option at the top right of the page. Clicking on this will manually mark the lesson complete.

Completing my course

When you have completed all your lessons and topics, you will have completed the course. You can mark this complete manually. Completing the course will enable you to download a Certificate of Achievement.

Managing Your Account

Where is my account?

All of your account details, orders, invoices, payment details and courses can be found on the My Account page 

You can also access it from the ‘person’ icon on the top navigation.

How to access your course

For bite-sized courses, longer courses and programmes, immediately after you checkout, you’ll be directed to your profile page where you’ll see the course you’ve just purchased.  Click on the course and you can start your learning immediately.

For Virtual Live courses you’ll be emailed joining instructions as soon as you checkout. Closer to the date of the event you’ll receive all the details you need on accessing the course.

Do I get a certificate?

Yes! Your certificates are indicated next to your list of completed courses. Click on the rosette icon to download the PDF certificate.

My information

Your information is stored securely, and is password protected under My Account page. Your data will only be used to process your order and provide you with access to your course. You can request the removal of your data at any time, but this will prevent access to your course as you are required to be logged in.

How do I contact you?

You can contact us by emailing [email protected] filling in the contact us form on the website or by phoning on 01392 409198