Next level communication contains three elements: The Art of Persuasion and Influence; Giving and Receiving Feedback; and how to Deal with Difficult Behaviours.
You will learn about the different approaches to influencing, the benefits of adopting different styles to suit the situation and person, and how you can influence better to motivate, and form relationships.
Recognising and understanding the cause or causes of difficult behaviour is vital in the creation of a working environment where everyone is treated equally and are afforded the same opportunities. Outside of the workplace we will meet many people, and some from time to time will display behaviour that we find challenging
Providing feedback is an essential skill for the manager. Done correctly, it empowers and creates learning opportunities. Done badly and it can undermine confidence and crush potential. In this course we will guide you through the various models of giving effective feedback so that you can you improve potential and performance.
Did you Know …
We run a programme of live virtual events
Our programme of interactive training events covers the core areas of business skills training and personal development topics. Sessions are limited to 12 people so you get the most out of them
Did you know …
Our sister company is a leading coaching and training business
Crisp Professional development has been delivering transformational learning experiences for 30 years.